Over the past several weeks & months, I've noticed that service personnel at stores and Food Retailers, particularly at restaurants (QSRs and FSRs alike), have been exceptionally nice and helpful. Enough so, I'm beginning to wonder if there has been a shift in the attitudes of those working in customer service.
Could this be a sign? A symptom of the initial upswing in our economy? If so, I have to wonder what will happen when our economy stabilizes more and things are finally "better".
This change in the attitude of customer service personnel has really got me thinking. Before the recession, had the service force become complacent, assuming that it didn't really matter if the customer spent money, since the sales associate was still getting a paycheck.
And now, is it that people are so happy to have a job, that they'll do whatever it takes to stay employed, including stepping outside their comfort zone to be helpful?
What have your observations been from a personal standpoint? In the food industry?
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